Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you will receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it at any time. Your order confirmation emails contain direct links to your order where you can easily manage and update your subscription details. See our Return and Refund Policy for more details on returns and refunds.
When you purchase a subscription you will receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it at any time. Your order confirmation emails contain direct links to your order where you can easily manage and update your subscription details. See our Return and Refund Policy for more details on returns and refunds.
Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill the order and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel the order, but you can request a refund according to our standard Return and Refund Policy.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill the order and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel the order, but you can request a refund according to our standard Return and Refund Policy.
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a specified amount of time to decide if you want to keep the item. Once that designated time period has passed, if you have not returned the item to us, we will automatically charge your payment method for the full purchase amount.
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a specified amount of time to decide if you want to keep the item. Once that designated time period has passed, if you have not returned the item to us, we will automatically charge your payment method for the full purchase amount.