Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Conditions
To be eligible for a return, your item must be in the exact condition that you received it. This means it must be unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To be eligible for a return, your item must be in the exact condition that you received it. This means it must be unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at info@melavated.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return, please contact us at info@melavated.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Product Issues
Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Exceptions
Unfortunately, we do not accept returns on sale items or gift cards.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate, new purchase for the correct item.
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate, new purchase for the correct item.
Refunds Processing Time
We will notify you once we have received and inspected your return. We will let you know if your refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund.
We will notify you once we have received and inspected your return. We will let you know if your refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us immediately at info@melavated.com.